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HotTicket: get in touch with our technical support team

Our support portal, HotTicket, enables you to share any issue you might have with your Visual Planning application, track the status of your tickets and communicate with our support team.

First connection

  • Enter your Visual Planning serial number in the login field below. You can retrieve your serial number directly in the application (either in the Client or the Admin Center) by clicking on the Preferences computer icon in the top left hand corner of your screen, and selecting “About Visual Planning”.
  • Leave the password field blank
  • Choose a new password

Note that you will be able to change this password at any point in time when you log into the portal and click on your profile icon at the top left-hand corner of the screen.
In order to access this portal you must have a valid Visual Planning installation as well as a valid maintenance contract.

 

EUROPE

STILOG I.S.T.
Parc des Fontaines - Le Capitole
55, av. des Champs Pierreux
92000 NANTERRE
FRANCE
Tel: +33 (0) 1 47 29 99 69

NORTH AMERICA

Stilog Inc.
22 Hudson Place, Suite 4N
Hoboken, NJ 07030
UNITED STATES
Tel: (855) 589-9800

www.stilog.com