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Display of the Client Log

There are 2 ways to access the Client Log file:

  • From the file manager,
  • From VISUAL PLANNING.

From the file manager

Depending on the operating system, the client log files are located:

On Windows XP

C:\Documents and Settings\Loginname\vp5\logs

Where Loginname is the WINDOWS user name

On WINDOWS VISTA or later

C:\Users\Loginname\vp5\logs

Where Loginname is the WINDOWS user name

From the VISUAL PLANNING client

The Client Log is accessed using this menu path Help > About Visual Planning > Click on button corresponding to the Client Log.

The log window is displayed. You can copy-paste the content of this window into a text file or into the Clipboard.

You can then send the log by e-mail.

Display of the Admin Center Client Log

The Client Log is accessed from the Help button > About Visual Planning > Click on the button corresponding to the Client Log.

The log window is displayed. You can copy-paste the content of this window into a text file or into the Clipboard.

You can then send the log by e-mail.

Display of the Server Log

The Server Log is only available in the ENTERPRISE version.

There are 3 ways to access the Server Log files:

  • From the Admin Center,
  • From a web browser,
  • From the file manager.

A log file is created every day (several times a day if the server is restarted).

Each file's name is structured as follows: Log_YYYYMMDD.txt or Log_YYYYMMDD(X).txt

Where:

  • YYYY represents the year,
  • MM represents the month,
  • DD represents the date,
  • X represents the file number.

A file is created each time the server restarts, and the previous file is logged by adding a number as a suffix. The number increments upwards (the older the file is, the greater the number will be).

You can download and/or delete each server log file.

You can also prohibit access to the logs using the Admin Center General Settings.

From the Admin Center

Click on the Show server logs button.

The following window appears:

You can:

  • switch from one log to another by clicking on the required file,
  • download the log by clicking on ,
  • select/unselect a log file,
  • delete all the deleted files by clicking on

From a web browser

The Server Log files are accessible at the following address:

http://servername/vplanning/logs

Where servername is the name of the machine where VISUAL PLANNING is installed.

Warning

To be able to display the logs, you must authenticate with the "admin" login.

The following page is displayed:

You can:

  • switch from one log to another by clicking on the required file,
  • download the log by clicking on ,
  • select/unselect a log file,
  • delete all the deleted files by clicking on

From the file manager

The Server Log files are accessible on the server where VISUAL PLANNING installed, at the following address:

C:\stilog\VPServer Enterprise 6\webapps\vplanning\logs

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