{"id":3294,"date":"2026-04-08T14:50:00","date_gmt":"2026-04-08T12:50:00","guid":{"rendered":"https:\/\/www.visual-planning.com\/en\/?page_id=3294"},"modified":"2026-08-21T11:20:27","modified_gmt":"2026-08-21T09:20:27","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.visual-planning.com\/en\/services\/customer-support","title":{"rendered":"Customer Support"},"content":{"rendered":"
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Visual Planning Customer Support & Technical Assistance<\/span><\/h1>\n<\/div><\/div>\n\n

Our dedicated support team works alongside all clients with an active software maintenance agreement to guarantee a seamless, high-performance user experience. Whether you have a technical question, a functional configuration request, or need assistance with platform updates, our engineers are on hand to deliver fast, efficient, and reliable support.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Request a Personalized Demo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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Our Mission<\/h2>\n<\/div><\/div>\n\n

Our Customer Support team works alongside Visual Planning users daily to guarantee business continuity and ensure your solution runs at peak performance.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Software Updates<\/h4>

Strategic guidance through Visual Planning updates and patches, ensuring your ecosystem always leverages the latest enterprise features and security enhancements.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Technical Support<\/h4>

Rapid incident diagnosis and resolution to maintain environmental stability, maximize software uptime, and secure your daily business continuity.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Functional Assistance<\/h4>

Expert consulting and day-to-day guidance to optimize your configuration, streamline user workflows, and drive maximum team efficiency.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n

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Hotticket: Our Streamlined Support Management Platform<\/h2>\n<\/div><\/div>\n\n

To ensure seamless communication, we leverage Hotticket, our proprietary support ticketing portal integrated directly into the Visual Planning ecosystem. This dedicated ticketing system guarantees fast, transparent, and structured tracking for all your service requests.<\/p>\n

With Hotticket, your team benefits from:<\/p>\n

\u2714 A Transparent Service History: Complete visibility into past interventions, technical resolutions, and account updates.<\/p>\n

\u2714 Centralized Communication: One single, secure point of contact for all technical and functional inquiries.<\/p>\n

\u2714 Accelerated Ticket Resolution: Real-time request monitoring to keep your operations running smoothly.<\/p>\n<\/div><\/div>\n\n

Submit a Support Ticket<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n
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Installation of Visual Planning<\/h2>\n

When Visual Planning is hosted on-premise within the client\u2019s own IT infrastructure, software installation is managed under the user\u2019s responsibility. Our platform features a highly automated installation process. Provided that all technical system prerequisites are met, deployment is typically fast, seamless, and straightforward.<\/p>\n<\/div><\/div>\n\n