For your team, keeping your customers happy is as important as closing sales. It seems as easy as putting the right man on the right job – but add multiple sources of information and limited time to organize your operations and things can soon get painfully...
Keeping track of maintenance interventions on the field can quickly become a headache for any company. However, with the adoption of a powerful software package, a good management of interventions can quickly become a lever for profitability, performance and customer...
Overworked nurses are more likely to make mistakes. Nurses who work above optimal levels are 40% more likely to be associated with patients who pass away in the hospital and are up to 30% more likely to be involved in other patient safety issues. Nurse scheduling...
Trust is an essential component of a good relationship between an organization and its employees. When employees can rely on the strength, capability, and truth of their employer, they tend to have higher overall morale, increased production, and better job...
Companies that increase customer satisfaction often see improvements to other key performance metrics. More than 80% of businesses that work to drive up customer satisfaction say more revenue follows, for example. Companies with reps in the field can leverage field...
Managing a field service organization presents a number of unique challenges. With jobs outside of your main location and resources coming and going, strong communication is critical to ensuring everyone knows where to go, what to do and when it has to be done. You...
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