FIELD SERVICE SCHEDULING

Manage your field
service team

With a simple software

“The graphic presentation and the capacity of modeling new needs in the tool are very appreciated by the users!”

FSM SOLUTIONS MOBILITY INTERVENTIONS SCHEDULING CUSTOMER SERVICE

For your team, keeping your customers happy is at least as important as closing sales. It seems as easy as putting the right man on the right job – but add multiple sources of information and limited time to organize your operations and things can soon get painfully complicated. On the other hand, you don’t want your client waiting too long for a maintenance service because nothing is more frustrating, for them, than a non reactive company.

You need a robust solution enabling you to improve your service quality, reactivity and efficiency.

SUCCESSFUL SUPPORT & FIELD SERVICE MANAGEMENT INVOLVES

identify resources

Identifying the most appropriate resources to respond to requests based on their skills, availability and location

customer details request

Quick access to full customer details and requests in order to better target their issues and needs

traceability

Good responsiveness and traceability of actions

A support and field service management tools needs to be adaptable and easy to use, and enable everyone involved to access the information they need in real time (regarding the customer, products, services, jobs, contracts, etc.).

BENEFITS OF VISUAL PLANNING FOR FIELD SERVICE MANAGEMENT

By using Visual Planning for field service management, you are assured of getting the best results. You get a user-friendly application, meeting all your specific requirements to manage your after-sales operations, allocate your teams, plan your interventions and easily track your customers’ needs.

Visual Planning gives you visibility in your resource allocation and helps you to drive efficiency and quality to your team. It allows you to bring the best value possible to your customers. Plus, saying goodbye to delays, double-bookings and unbilled jobs is just one click away.

KEY FEATURES OF VISUAL PLANNING FOR FIELD SERVICE MANAGEMENT

support

FOR SUPPORT TEAMS

 

  • Schedule and optimize your support teams’ shifts
  • Design your own process flow because no business works exactly the same way. So why would you have to adapt to a rigid system?
  • Store a complete log of all the work orders raised by your customers and thereby have a complete customer interaction history in real-time
  • Monitor the availability of every single resource (vehicles, equipment…)
  • Secure your data and customer privacy through multiple levels of users rights
  • Leverage dedicated communication forums for team discussion and collaboration for a better information flow and coordination between different department
  • Generate and customize your real-time reports to analyze the efficiency of your support teams and resource allocation
  • Track the due dates and delay for an enhanced customer experience
support team

FOR INTERVENTIONS IN THE FIELD

 

  • Assign work orders to your workforce – work orders can be allocated to different team members taking into account their availability, workload and location
  • Organize your rounds depending on your technicians’ availability
  • Monitor your equipment allocation – you always know what is being used and what is available
  • Be mobile – get essential information and update work orders in no time directly from the field through a tablet or a Smartphone
  • Integrate your maintenance contracts
  • Track in real-time status of actions led in the field and due dates

Visual Planning is available on premise or in the cloud. More than 400 construction companies worldwide already trust us with their schedules!

Try Visual Planning for free!

And get your personalized access