FIELD SERVICE SCHEDULING

Manage your field
service team

With a simple software

“The graphic presentation and the capacity of modeling new needs in the tool are very appreciated by the users!”

FSM SOLUTIONS MOBILITY INTERVENTIONS SCHEDULING CUSTOMER SERVICE

For your team, keeping your customers happy is at least as important as closing sales. It seems as easy as putting the right man on the right job – but add multiple sources of information and limited time to organize your operations and things can soon get painfully complicated. On the other hand, you don’t want your client waiting too long for a maintenance service because nothing is more frustrating, for them, than a non reactive company.

You need a robust solution enabling you to improve your service quality, reactivity and efficiency.

SUCCESSFUL CONSTRUCTION PROJECT MANAGEMENT INVOLVES

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Identifying the most appropriate resources (workers, equipment, vehicles) for each job based on their skills, availability and location

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Real-time access to all information and status updates from the field to minimize completion delays and improve communication with your customers and subcontractors

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Tracking and complying with deadlines and budgets

A good construction management tool needs to be flexible and intuitive, and enable all stakeholders to update the information you need in real time regarding project completion, unexpected delays or cancellations.  

BENEFITS OF VISUAL PLANNING FOR FIELD SERVICE MANAGEMENT

By using Visual Planning for field service management, you are assured of getting the best results. You get a user-friendly application, meeting all your specific requirements to manage your after-sales operations, allocate your teams, plan your interventions and easily track your customers’ needs.

Visual Planning gives you visibility in your resource allocation and helps you to drive efficiency and quality to your team. It allows you to bring the best value possible to your customers. Plus, saying goodbye to delays, double-bookings and unbilled jobs is just one click away.

KEY FEATURES OF VISUAL PLANNING FOR FIELD SERVICE MANAGEMENT

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FOR SUPPORT TEAMS

 

  • Schedule and optimize your support teams’ shifts
  • Design your own process flow because no business works exactly the same way. So why would you have to adapt to a rigid system?
  • Store a complete log of all the work orders raised by your customers and thereby have a complete customer interaction history in real-time
  • Monitor the availability of every single resource (vehicles, equipment…)
  • Secure your data and customer privacy through multiple levels of users rights
  • Leverage dedicated communication forums for team discussion and collaboration for a better information flow and coordination between different department
  • Generate and customize your real-time reports to analyze the efficiency of your support teams and resource allocation
  • Track the due dates and delay for an enhanced customer experience

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FOR INTERVENTIONS IN THE FIELD

 

  • Assign work orders to your workforce – work orders can be allocated to different team members taking into account their availability, workload and location
  • Organize your rounds depending on your technicians’ availability
  • Monitor your equipment allocation – you always know what is being used and what is available
  • Be mobile – get essential information and update work orders in no time directly from the field through a tablet or a Smartphone
  • Integrate your maintenance contracts
  • Track in real-time status of actions led in the field and due dates

Visual Planning is available on premise or in the cloud. More than 400 construction companies worldwide already trust us with their schedules!

Try Visual Planning for free!

And get your personalized access