For your team, keeping your customers happy is as important as closing sales. It seems as easy as putting the right man on the right job – but add multiple sources of information and limited time to organize your operations and things can soon get painfully complicated. On the other hand, you don’t want your client waiting too long for maintenance and service because nothing is more frustrating than a non reactive company. All this can be achieved with visual planning’s field service management module.
You need a robust solution that enables you to improve your service quality, reactivity and efficiency. That’s where field service scheduling software from Visual Planning comes in.
Support and field service management tools need to be adaptable and easy to use, and enable everyone involved to access the information they need in real-time (regarding the customer, products, services, jobs, contracts, etc.).
Here’s how you can manage your field service team using your planning. Dina, Senior Implementation Consultant, is here to show you how to do it with Visual Planning Powered by Stilog I.S.T.
- How to identify the most appropriate resources to respond to your client’s requests (according to your staff availability, their skills, etc.)?
- How to manage your staff scheduling, interventions, and tasks?
- How to access trip tracking and activity history?
Communicator Journalist with an Organizational Communication master degree specialized in Digital Communication from Jean Moulin Lyon 3 University. Passionate about new technologies, social medias, marketing and cooking.